FAQ
Check out the most frequently asked questions below before getting in touch. Please do not hesitate to get in touch with our Customer Services department if you require any additional assistance.
General
If you have any questions, please send us an email at he**@*******ve.com or call our Customer Services on +44 (0)1472 289 268. Alternatively you can write to us at: DEAD BRAVE, Unit 19/23 Enterprise Village, Grimsby, North East Lincolnshire, DN31 3AT
The box for logging in and registering can be found in the top right corner of the homepage.
Under the enter password box, please click the “Forgot your password” link. A link to reset your password will be sent to your registered email address.
See the Size Guide page for more details.
Please contact he**@*******ve.com if you have a complaint about an online purchase. We are sorry to hear
that you are dissatisfied with the service you received.
Our website and social media platforms display any vouchers or promotional codes. The voucher or promotion
will not be valid if it is not displayed on any of our platforms.
Yes, we can assure you that data security is our top priority. Please read our Privacy Policy in full for additional details.
Delivery
Visit our Delivery & Returns page for additional details.
Yes, we ship internationally. At checkout, additional shipping fees will be added.
Please check the delivery option you selected at checkout. Your confirmation email will contain delivery information.
We use Royal Mail Signed For Service.
Refunds & Returns
If you need to return or exchange an order, we are happy to assist. The item can be returned within 14 days of purchase and must be in new, unused condition. For more information please see our Delivery & Returns page.
Once we have received the return, the refund will be processed within two business days. Find out more on our Delivery & Returns page.
We offer a FREE returns policy.
Orders
You can cancel your purchase by contacting he**@*******ve.com. Please keep in mind that once an order has been shipped, we cannot cancel it.
If you haven’t received an order confirmation in your primary inbox, please check your other inboxes because our emails can sometimes end up in spam or junk folders. Please email us at: he**@*******ve.com or call us on +44 (0)1472 289 268 if you haven’t received your order confirmation, we will be happy to let you know where your order stands.
Please email us at: he**@*******ve.com or call us on +44 (0)1472 289 268 and we will get a replacement order to you as quickly as possible.
Payments
Visa, MasterCard, American Express, Apple Pay, Paypal, Klarna and Clearpay. Our website will soon support additional payment methods.
